HAGÅTÑA — The Office of Governor Lourdes A. Leon Guerrero issued a statement Monday acknowledging concerns about performance issues with the Department of Revenue and Taxation’s tax system and the department’s relationship with its technology vendor, while declining to assign fault as a review remains ongoing.
The statement said taxpayer data is confidential, protected and held by the government solely for tax administration purposes. It emphasized that vendors supporting government systems operate as service providers under legal and contractual obligations and do not own taxpayer data or hold independent rights to use or control it.
“In partnerships like these, there are shared responsibilities,” the statement said. “When those responsibilities intersect with essential public services, the obligation is not to argue — it is to deliver.”
The governor’s office said it is not in a position to determine fault at this time and will not speculate publicly about system performance while facts are still under review. It also declined to comment on the specifics of the vendor relationship or potential financial matters currently under review.
The office said it is actively engaged with all parties to ensure taxpayers experience continuity and reliability in the interim. Once system stability is fully restored, the administration said it will examine the circumstances that led to the problems and address them transparently.
“We understand the frustration. We share the urgency,” the statement said.
